Terms of service

AVAPET Terms and Conditions

Payment Terms: Avapet Products is a COD company; payment is due upon receipt of goods.

Payment Method: AVAPET accepts checks, online payments and etransfers. A $25.00 charge will be applied to any NSF checks or declined credit card payments. Visa and Mastercard are accepted; credit card payment is processed at the time of order processing .

All products remain the property of AVAPET until the invoice for products is paid in full.

Interest charges will apply to accounts with invoices that are in arrears.

Acceptance of delivery policy: All customers are to sign for deliveries as proof the goods were delivered on time and in good order. Frozen food deliveries will be accompanied with a “proof of delivered temperature” form, which must be signed by the receiver of the store. This is done to ensure proper handling of frozen goods while on delivery.

Order discrepancy policy: Any order discrepancy must be reported no later than 24hrs after delivery. All damaged products must be noted to driver upon receiving delivery, these products will either be replaced or credited promptly. By signing the received form (without noting damages) the customer is accepting all goods as they are at full price. Please take a moment to look at your order when it arrives for visible damage.

Store Credits and Customer Returned Goods: All returned goods must be accompanied by an “AVAPET Return Form” completed in full. All customer returns must be accompanied by a store receipt, list a reason for the return and still have a minimum of 50% of the product remaining in the package to qualify for credit. All credits are subject to approval and credit will not be given for expired product. Please help us by complying with our return policy so we can process your credit a quickly as possible.

Return to stock:
Return to stock authorization must be obtained before returning all products in this category. Please call 604-558-1155 for further information.
AVAPET will not accept product for return purchased more than six months prior.
As well as authorization, all store markings or stickers must be removed in such a way that the product is in an acceptable condition to be resold. (Simple rule, if you would not accept such a product being delivered to your store for the purpose of selling it to your customer, we will not accept it back from you). A 20% restocking fee will apply to all items returned for resale. (This is to cover labour costs associated with
the procedure).

Raw food is not eligible for store return due to product handling concerns. Thank you.